Career Timeline

System Director of Technology Riverside Health System — Newport News, VA June 2023 – Present

Leading a team of 16 engineers, server administrators, and DBAs across infrastructure, cloud, and application engineering for a mid-sized health system.

• Eliminated Citrix in favor of Epic endpoint installs, improving end-user experience and saving over $1M per year.
• Migrated the Epic disaster recovery environment to Azure, increasing resilience and saving $160,000 in capital expenditures per year.
• Increased Nutanix usage while decreasing Broadcom VMware ESXi licensing by 70%.
• Implemented Epic Harbor, an isolated recovery environment (IRE), in AWS to strengthen ransomware resilience.
• Automated SSL certificate renewal via ACME, eliminating downtime caused by certificate expirations.
• Leading the health system's enterprise AI strategy, including on-prem inference capacity planning, AWS Bedrock deployment, RAG pipelines, Knowledge Bases, and agentic workflows.
• Built an incentive program to upskill IT teams on cloud and AI technologies, and sustained zero team turnover for three consecutive years.

Clinical Integration Solutions Advisor Riverside Health System — Newport News, VA March 2020 – June 2023

Reported to the CMIO, creating and implementing high-value technology projects with direct impact on patient care, finances, regulatory compliance, and end-user experience.

• Built the health system's initial AWS cloud environment and developed dozens of Epic-integrated cloud applications.
• Developed a computer-telephony integration app for the Avaya phone system, eliminating the need for a vendor contract and saving over $100,000.
• Mentored other team members on Epic and cloud platform skills.

Founder / President Schertz and Jennings, LLC & Schertz Holdings, LLC — Yorktown, VA 2014 – Present

Founded and lead two companies: one focused on software development, the other on healthcare IT consulting and expert witness services.

• Developed and sold OptimOrder, an order-set management platform, generating $70,000 in annual revenue.
• Provided Epic consulting to clients including Baptist Health (KY), Catholic Health Initiatives, and Riverside Health System.
• Advised non-profits and startups including Blood Cancer United, ACP Decisions, Topflight Apps, XferAll, and RxLive.
• Served as an expert witness on Epic software for both defendants and plaintiffs in numerous legal cases.

Early Career — Epic Architecture & Clinical Practice Bon Secours Health System · OSF Healthcare 2006 – 2020

Built deep Epic technical expertise as an Integrated Architect and Application System Analyst, and began my healthcare career as an ER nurse — the clinical grounding that still shapes how I lead technology teams today.